Cancellation Policy

Because of Corvox Partners state-of-the-art distribution system, most orders are prepared for shipment within minutes of being received for shipment the same day.

This includes sales errors. To process a credit claim or return call Customer Service at 866-898-4100 or submit a Return Merchandise Authorization Request Form. All products must be returned with an approved Return Authorization Number issued by a Corvox Partners Customer Service Representative. The Corvox Partners RA number must be affixed to all boxes to be credited. RA numbers are valid for 30 days from the date issued. Boxes sent to Corvox Partners without labels will be returned at the customer's expense. All merchandise returned without prior approval (Return Authorization Label) will be sent back at the customer's expense.

Please do not send returns to Corvox Partners, Inc. via air freight (i.e. UPS Collect). Freight credit will not be issued for customer error or defective product. Any return received after 30 days of issuance will be refused. Packages damaged due to shipping needs to be reported immediately to the freight carrier and to Corvox Partners, Inc.  Be sure to designate packages as damaged when signing the receipt. Please keep all boxes until advised otherwise by the freight carrier. Defective product must be returned within 90 days of the invoice date.  All defective merchandise must be accompanied by a letter describing the defect(s). Periodically our vendors revise the requirements placed on defective returns. Therefore, we reserve the right to implement these revisions without notice. Note: Products listed as compatible or replacement are in no way affiliated with the name brand.

If you have different items from different invoices, please request a separate RMA number for each invoice.Please allow 2-7 days to process your return. The shipping fee is non-refundable. RMA's are valid for 30 days from the return shipment date. The buyer is always responsible for return shipping costs.

We Cannot Accept Returns of Certain Items for a Refund, Including:

• Any item returned more than 30 days from the invoice date.
• Any CD/DVD or accessory that have been opened (taken out of  the original packaging).
• Any item that is not in its original condition, is physically damaged, or is missing parts.
• Any DVD and CD media that has been custom printed by customers on the surface of the device. 
  
  Dead-On-Arrival Policy (DOA)
  
  Any product found to be defective within the first 90 days of purchase may be returned. Merchandise will be tested upon return to determine if it is defective. The product must be returned in its original packaging and an RMA must be obtained from Corvox Partners, Inc.prior to returning the product. Call Customer Service at 866-898-4100 or submit a Return Merchandise Authorization Request Form.

Restocking Charge

A 15% restocking fee will be charged if a product is returned due to customer error. Products returned as defective will be inspected; if it is not defective the 15% restocking fee will not apply.

Return Procedure

You must obtain a Return Merchandise Authorization (RMA) number within the guarantee return period.Customers are solely responsible for shipping any returned products to Corvox Partners, Inc.Customer acknowledges charges and accepts all risk of loss for the returned products. Please allow 2-7 business days to process your returns.

Click to Submit your Return Merchandise Authorization